To create your account, simply click the profile logo in the top left corner, or on the following link: create an account

To update your personal information (billing or delivery address), go to your personal account and click on profile (top right) then on "Edit addresses". You can then correct your existing information or add a new address.

Once your order is confirmed, it cannot be modified! If your order has not yet been shipped, you can contact us here to modify or cancel it.

Visa, Mastercard, Amex or via Apple Pay, Google Pay and Shop Pay.
If you encounter a problem with the payment, contact us , we can send you a payment link.

Our delivery times are 3-5 working days depending on the destination.
You will find more information on our dedicated page .

Yes, international delivery (Europe for now) is possible. You can find more information on our dedicated page .

Your order and parcel tracking is available in your customer area / profile.

Your tracking number will be sent to you by email upon shipment. If you lose this number, please contact us.

• Return Period: You have fourteen (14) calendar days from the receipt of your order to make a return request, in whole or in part.
  
• Procedure: To initiate the procedure, please send your request by email to: infos@kycreation.fr . We will then send you the return slip to use.
  
• Responsibility and Reservations: KY CREATION reserves the right to refuse any return deemed abnormal or abusive.
  
• Lost package: In the event of loss of the package by the carrier during return shipping, no exchange or refund will be issued. It is the customer's responsibility to ensure that the package is properly tracked and insured .

Please visit our dedicated returns page for full details of the procedure.

Yes, an exchange is possible.

Exchanges are accepted subject to availability of the desired product.

Exchange conditions:

• The item must be returned in its original, undamaged packaging, with all original labels and accessories.
• The item must never have been worn and must show no signs of use (stains, odors, deterioration, etc.).

Exchange fees:

• The return shipping costs (to send the original item back to us) are your responsibility.
• The shipping costs for the new exchanged item (to your home) are covered by our services (free of charge).

You have fourteen (14) calendar days from the receipt of your order to initiate a return request.

Contact our customer service! (here)

We are available to answer your questions from Monday to Friday .