Preparation and Delivery Times

Below you will find all the information related to the shipping and delivery of your orders.

At www.kycreation.fr, we do our best to meet delivery times; however, if you have not received your order after the indicated time, please contact us by sending an email to infos@kycreation.fr or by calling us from Monday to Friday at 01 48 11 08 58.

Preparation of Your Order

After placing your order, you will receive an email confirming your order containing the details of the items you have just purchased. Then, our team will begin preparing your order, and we will inform you of its status by notifying you of the next steps regarding your order. The preparation time for your order is one working day.

If you do not see these emails, please check your junk or spam folder. If you do not find the emails in that folder, do not hesitate to contact us at infos@kycreation.fr or by calling us from Monday to Friday at 01 48 11 08 58

Shipping/Delivery Time for an Order - FRANCE

The shipping/delivery time for your order is 24 to 72 hours on working days (Monday to Friday) within mainland France. The delivery time may be longer for certain destinations; see the table below for costs, areas, and delivery times.

The shipping cost in France will vary depending on the total weight of your purchase. At the time of processing your order, we will indicate the fees according to the following table:

Shipping/Delivery Time for an Order — OUTSIDE FRANCE (Currently unavailable on the website)

Regarding other countries, we are currently working on this matter. We apologize for this service being unavailable at the moment. If your shipping country is outside of France, please contact us by phone to place an order. We will provide you with the total price of the order, including taxes and shipping fees.

If you do not find the answer to your question, do not hesitate to send us an email or contact us directly by phone. We will do our utmost to provide you with a prompt response.