Delivery and Shipping
Processing and Shipping Times
Your order is processed with the greatest care.
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Preparation Time: All orders are prepared and shipped within 24 to 48 working hours (excluding weekends and public holidays) after validation of your payment.
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Notification: As soon as your package is shipped, you will receive a confirmation email containing your tracking number .
Delivery Options and Rates
We offer several delivery options for mainland France, Europe and Internationally.
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Delivery times are indicative and may be extended during periods of high activity (sales, end-of-year holidays, etc.).
Absolutely! Here's a delivery information page template for a B2C ready-to-wear e-commerce site, clearly and comprehensively structured.
Delivery and Shipping
Processing and Shipping Times
Your order is processed with the greatest care.
-
Preparation Time: All orders are prepared and shipped within 24 to 48 working hours (excluding weekends and public holidays) after validation of your payment.
-
Notification: As soon as your package is shipped, you will receive a confirmation email containing your tracking number .
Delivery Options and Rates
We offer several delivery options for mainland France, Europe and Internationally.
-
Delivery times are indicative and may be extended during periods of high activity (sales, end-of-year holidays, etc.).
Free Delivery
Enjoy FREE standard delivery on all orders over [Amount: e.g. €75] in mainland France. The cost of shipping will be automatically deducted at checkout.
Tracking Your Order
How do I track my package?
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As soon as your order is shipped, you will receive a shipping email.
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This email contains a tracking number and a direct link to our carrier's website.
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You can also find the tracking number in your Customer Area , under the "My orders" section.
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Tracking may take a few hours to activate after receiving the email.
Important Information
Customs and Taxes (Outside EU)
For deliveries outside the European Union, customs fees, import taxes, or other charges may apply upon arrival of the package in the destination country. These charges are the sole responsibility of the customer and are not included in the purchase price or delivery costs. We encourage you to consult the customs regulations of your country.
Delivery address
Please ensure that the delivery address provided is complete and accurate (name, surname, street number, postal code, city, etc.). In the event of an error or an unclaimed package returned to our warehouse, the reshipping costs will be at your expense.
Lost or Damaged Package
If your package is damaged upon receipt or deemed lost after the maximum delivery time, please contact our customer service immediately via WhatsApp and provide your order number. We will open an investigation with the carrier and take the necessary steps to provide you with a prompt solution.
A question about your delivery?
Our Customer Service is here to help! Contact us.